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Beyond ChatGPT: The Dawn of Ambient AI (and What it Means for Sales)

Apple's vision of ambient computing is here, and it's going to change everything you know about customer experience.

OK - Here’s the deal .

I is everywhere, and there are so many people claiming to be an expert because they're using ChatGPT. Big whoop.

I’m not an expert. But I am damn good at sensing where the puck will be. Call it a futurist disposition, a geek's sixth sense. Whatever.

The point is, I am a sales leader and I love selling. I happen to work for Microsoft, just a small company that has dabbled with AI. These views belong to me, yet they can help guide your next moves.

People fear AI taking their jobs. The economy is in the toilet now.

I know I sent this out late. It took a while to watch Apple’s Worldwide Developer Conference today, digest, and write (and I was also worn out and fell asleep on the coach after work).

Here’s a jump list of what we’ve put together. We know it’s coming in hot at 11:30 PM CST - We’ve got a lot to share!


BRAIN grease 💡
Why Now’s the Time to Take Massive Action

There are two types of people.

Those who make things happen and those who wonder what happened.

Be a doer.

Gartner came up with a concept called the hype cycle, and it has been an accurate predictor of technology.

Gartner Hype Cycle

Courtesy: Gartner Group

I disagree with using the Hype cycle when it comes to AI. I has been around a long time, but we are still just scratching the surface of what's possible.

Today Apple shared where their head is it at when it comes to AI.

Tim Cook, Apple CEO - courtesy Apple

I knew this would be more than a Siri update with AI. And, where they are going is exactly the confirmation of AI's future.

They are weaving it into everyday life!

This is something known as ambient computing.

Ambient computing blends technology into our surroundings. It enables seamless interactions without direct commands. These include voice, gestures, and environmental cues.

Joe’s Trends & Predictions to Help You

AI will create ambient software and devices. They will leverage tech to add richness to our lives. We will be able to do the same things, just in a different way.

Think of typing. No one rolls out their mechanical typwriter. They don't change the ink ribbon and start clacking at the keys. It’s too inefficient. We instead go to our devices and type. Amazon Echo, Google Home, and Apple’s Siri are good examples of ambient computing 1.0.

AI will soon bring autonomous agents. I think we won't need keyboards anymore.

Here's some proof.

I went out and became an early adopter of some cool tech. It was from a bunch of ex-Apple engineers who wanted to get a head start in this next wave of AI.

They created a company called Humane, and named their product AI Pin. It’s a phone with an OS called Cosmos. It runs on ChatGPT’s latest model. It looks and acts like something from Star Trek. I can take it to the grocery store and hold up fruit and ask if it's ripe.

courtesy of humane - the AI pin interface - it projects onto your hand!

Advancements in AI:

Voice Recognition is advancing. Models like OpenAI’s Whisper and Eleven Labs are pushing its boundaries. The models are improving. They are getting better at understanding natural language in real-time.

Natural Language Processing (NLP): NLP advancements are enabling more intuitive human-computer interactions. This allows for more complex and context-aware conversations with AI systems.

  • Impact to you: When you can interact with systems faster than you can type, typing no longer makes any sense. Who needs a mouse when your computer will respond to your voice and do what you need.

Input Evolution:

Speed of Communication: Humans can speak and gesture faster than they can type. This makes voice and gesture-based inputs more efficient for many tasks.

Future of software:

Smart Interfaces: AI is enabling interfaces that adapt to user behavior and preferences, providing a more personalized and efficient user experience. It will open up the world to be more accessible when people with disabilities don’t have to type or see to experience the world.

Supercomputers and Edge Computing: AI is being integrated into edge devices, like smartphones and smart home devices. This integration is making real-time processing and responses more possible. (NVIDIA’s stock did a 10:1 split today, and there is a lot of gas in their tank).

Security and Privacy Concerns:

If you want another stable career - look here. Continuous listening devices and pervasive computing need robust security & privacy.

People get freaked out with just an iPhone recording their actions. What happens when we can’t see the devices?

Infrastructure and Adoption:

Technology Infrastructure: We need new ways of connectivity beyond 5G.

One of the coolest things I saw today was integrated satellite into the iPhone.

Life is changing, jobs are changing. The age of retraining and retooling to meet the needs of tomorrow, today is right now.

You will always have value if you know how to solve problems and use tools like these to help you.

Keep reading for more of my thoughts we’ve been working on.

FUEL the fire 🔥
The AI Revolution: Are You Ready for What's Next?

Forget the hype and the buzzwords. AI is here to stay, and it's not just about ChatGPT anymore. We're on the brink of a massive shift towards ambient computing – a world where AI is woven into our everyday lives, seamlessly assisting us in ways we haven't even imagined.

🔝 Takeaway: If you're in sales (or any business, really), it's time to pay attention. The way we interact with technology, our customers, and even our own businesses is about to change...fast.

Apple’s Worldwide Develop Conference - June 10th

📰 Details:

  • Apple's Big Reveal: At WWDC, Apple showcased its vision for a more ambient AI experience. Think: a world where AI is less about giving commands and more about intuitive interactions that just happen.

  • Human.ai's AI Pin: This groundbreaking device is a glimpse into the future. It's a phone that runs on ChatGPT, interacts with your environment, and responds to your voice commands.

  • Beyond Siri: Apple is rumored to be working on even more ambient AI devices that will change how we work and live.

💡 Action It:

  • Don't Panic, Prepare: The rise of AI doesn't mean your job is doomed. It means adapting and learning new skills.

  • Embrace the Change: Explore the latest AI tools and start experimenting.

  • Think Strategically: How can you leverage AI to streamline your sales process, connect with customers, and gain a competitive edge?

The Impact of AI on Sales: A Glimpse into the Future

As we move towards ambient computing, the sales landscape is evolving. Here are some key trends to watch:

  • Voice and Gesture: Forget typing – we'll soon be talking to our devices and even using gestures to control them.

  • Personalized Experiences: AI-powered interfaces will adapt to our individual needs and preferences.

  • Data-Driven Insights: AI will help us gather and analyze customer data in ways we never thought possible, leading to hyper-targeted sales strategies.

  • The Human Touch: While AI will automate many tasks, the human connection will remain essential for building relationships and closing deals.

AI insights💡
Apple's WWDC Highlights: AI for Everyday Life

Here's a quick recap of Apple's AI announcements:

  • Vision OS: Turns 2D content into immersive 3D experiences.

  • Revamped Photos App: Uses AI to make searching and organizing a breeze.

  • AI-Powered AirPods: Enjoy clearer calls and effortless translation.

  • Smarter Siri: Powered by ChatGPT, Siri gets a major upgrade in context awareness and capabilities.

The Bottom Line: Apple is betting big on ambient AI, making it seamless, intuitive, and accessible to everyone.

market MOVER 📈
Ambient AI: Your Ticket to the Next-Level Customer Experience

The future of customer experience is here, and it's powered by ambient AI. Apple's vision, as seen at WWDC, paints a picture of seamless, intuitive interactions that anticipate our needs. This shift isn't just about convenience; it's about unlocking a new level of customer engagement.

What This Means for YOU:

  • Customer Expectations Are Rising: Consumers now expect technology to be intuitive and easy to use. Ambient AI delivers on that promise, making interactions effortless and enjoyable.

  • Personalized Experiences Are Key: Customers crave tailored experiences that feel relevant to their individual needs. AI can analyze data and deliver customized recommendations, offers, and support.

  • Competitors Are Catching On: Companies are investing heavily in ambient AI. If you're not keeping up, you risk falling behind.

How to Stay Ahead of the Curve:

  • Invest in AI-Powered Tools: Start experimenting with AI-driven chatbots, voice assistants, and recommendation engines to streamline customer interactions and gather data.

  • Embrace Personalization: Use AI to tailor your marketing messages, product recommendations, and customer support interactions.

  • Think Beyond the Basics: Look for innovative ways to integrate AI into your products, services, and customer journey.

The Bottom Line: The shift towards ambient AI presents a massive opportunity to create personalized, engaging, and efficient customer experiences. Don't be left behind!

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